Shipping policy

Shipping Policy

1. Shipping Coverage:
We deliver pan-India, catering to research institutions, laboratories, schools, and industrial clients. Priority service is available for verified B2B customers and bulk orders.

2. Shipping Charges:

Free shipping on all the orders.

Additional charges may apply for remote areas or special handling (e.g., hazardous chemicals).

3. Order Processing Time:

Orders are typically processed within 1-3 business days after confirmation.

Orders placed on weekends or holidays will be processed on the next working day.

4. Estimated Delivery Time:

Metro cities: 2–5 business days

Non-metro & remote areas: 5–10 business days

Customized/lab setup items may require additional time.

5. Tracking Information:
Once shipped, you will receive a tracking number via email or SMS to monitor delivery status.

6. Delivery Partners:
We work with trusted courier partners including Delhivery, Blue Dart, DTDC, and India Post to ensure timely and safe delivery.

7. Delays & Exceptions:
While we strive for timely delivery, unforeseen circumstances such as natural disasters, strikes, or courier delays may affect delivery timelines. We will keep you informed in such cases.

8. Shipping of Hazardous or Sensitive Goods:
Some products (e.g., chemicals) may require additional documentation or special handling as per regulatory guidelines. We will coordinate with you directly in such cases.

9. Contact for Support:
For questions regarding your order status or shipping, please contact us at:
📧 support@biotronscientific.com  
📞 +91-8595621345